Refund policy

Due to the custom nature of our products, we have a 3-day return policy, which means you have 3 days after receiving your item to request a return.  

WE CANNOT ACCEPT RETURNS OF PERSONALIZED ITEMS.  Due to the custom nature of our products, we only allow refunds or exchanges if we made an error in creating your item(s). As we try to ship out our orders as quickly as possible, we only allow cancellations of new orders or changes to the engraving details within 2 hours of order being placed.

Damages and issues

Once the shipping company has the package, we cannot be responsible for late or delayed packages. Delayed packages are not a valid reason for a refund. After 30 days in transit, a lost mail claim can be filed, and a refund may be considered in that case.
To start a return, you can contact us at thebuckskinbarn@yahoo.com. 

If your return is accepted, instructions on how and where to send your package will be emailed to you. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at thebuckskinbarn@yahoo.com

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at thebuckskinbarn@yahoo.com